30-day returns

Changed your mind? You can return your ECOXION bottle within 30 days of delivery.

Condition of returned items

To qualify for a return, the bottle must be unused, undamaged and in its original packaging.

How to start a return

Contact us through our Contact page with your order number. We will reply with return instructions and the address to send your bottle to.

Return shipping

For change-of-mind returns, the customer pays the return postage.

Refunds

Once we receive and check your returned bottle, we refund you to your original payment method within 5 business days.

Faulty products

If your bottle arrives faulty or develops a fault, contact us with your order number and a short description of the problem. Faulty products are handled in accordance with applicable consumer protection laws.